Statuses list in system
DEFERRED
indicates a vignette whose start date is more than 3 days after the purchase (future vignette).
All such vignettes remain in the system and are processed 6 hours before the start of the selected period.
Сan be cancelled no later than 6 hours before the start of the period by Cancel Deferred Order
If the Flex Service is enabled, these vignettes may also be modified (e.g. license plate, country, start date) up until the same deadline — 6 hours before the vignette becomes active.
if the status has not changed to one of: PENDING, WILL BE ACTIVE, ACTIVE or REFUNDED
PENDING
means that the vignette is awaiting further action or approval.
It's not yet ACTIVE, but it's in a queue or waiting list for processing.
Can be canceled after 15 minutes by Cancel Pending Order
if the status has not changed to WILL BE ACTIVE or ACTIVE or REFUNDED
WILL BE ACTIVE
indicates that the vignette is registered with the national provider and is considered active.
It is expected to receive a unique identifier and file, after which it will switch to ACTIVE status.
ACTIVE
indicates that the vignette is currently in use. It's active and functioning as expected.
EXPIRED
signifies that the vignette is no longer active or valid.
This could be due to a time limit that has been exceeded or a condition that is no longer met.
REFUNDED
indicates that a chargeback was caused manualy
by us or by Cancel Pending Order.
The vignette is considered unregistered with the national provider or he returned information that this vehicle already has an active vignette for the selected period.
DELETED
indicates an unknown error that resulted in the vignette being deleted from the queue.
You need to contact us as soon as possible to check your case.